Vadlo Support
Write to us
Questions, problems or suggestions: phoenixcoded@gmail.com. Please write from the email address you sign in with, so we can find your account, and tell us what you were doing when the problem happened. We read every message and reply as soon as we can.
Common questions
I can't sign in
Vadlo signs you in with your Google account or with a code sent to your email. Check that you are using the same address each time, that the code is the latest one, and that your phone is online. If it still fails, write to us.
I can't find my village or family
Search your village by name, then your surname. If your family isn't on Vadlo yet, register it in the app and you become its admin. If your village, taluka or district is missing or listed wrongly, you can suggest the correction.
My change isn't showing in the tree
Changes from members stay marked as pending until the family admin approves them. Ask your admin to open the review queue. You can find and contact your admin from inside the app. An admin's own changes apply straight away.
A name or detail is wrong, or someone should be removed
Any member can suggest a correction, and the admin reviews it. A family admin can also delete a person from the tree directly; the person's children move up to take their place. If your admin cannot help, write to us.
I need to change who the admin is
The current admin can hand the role over in Settings. The other member has to accept it. If your admin can no longer be reached, write to us from the address you sign in with and tell us your village and surname.
I joined the wrong family
Open Settings and choose Leave this family. Your account stays and you can pick again.
I want to delete my account
See how to delete your account.
Read about how we look after your information in the privacy policy.